Refund Policy

If you purchased a course by mistake or selected the wrong course, contact Ivy Virginia Driver Improvement as soon as possible.

A full refund may be requested if you have not begun or accessed the course.

Once a student has accessed or begun the course, the course fee is generally non-refundable because access to the online educational program has already been provided.

If you accidentally purchase the wrong Ivy course, please contact us before beginning the course.

When appropriate, we will work with you to switch your registration to the correct course. If the correct course has a different price, you may be responsible for the difference in price, or we may refund the difference, as applicable.

It is the student's responsibility to determine which course has been ordered, recommended, or accepted by the applicable court, attorney, DMV, or other requesting organization.

If you are unsure which course you need, we strongly encourage you to confirm the requirement before purchasing or beginning a course.

Ivy Virginia Driver Improvement cannot guarantee that a particular court or other organization will accept a course unless that course satisfies the requirement applicable to the student.

If a technical problem prevents you from accessing a course you purchased, please contact us so that we can attempt to resolve the problem.

A temporary technical issue does not automatically qualify a purchase for a refund. If we are unable to provide access to the course you purchased, we will provide an appropriate remedy, which may include a refund.

If you believe you were charged more than once for the same purchase or that a charge was made in error, please contact us promptly so that we can investigate and correct the issue.

No refund will be provided after a course has been completed or a completion certificate has been issued.

To request a refund or ask a question about a charge, contact:

Ivy Virginia Driver Improvement 277 Bendix Road, Suite 130 Virginia Beach, VA 23452 Phone: (804) 487-4837 Email: info@ivydriverimprovement.com

Please include the student's name, email address used for registration, course purchased, and a brief explanation of the request.

Approved refunds will be returned to the original payment method. Processing times after a refund is issued may vary depending upon the customer's bank or card issuer.

Ivy Virginia Driver Improvement is an independent private company. Information provided on this website is educational and informational and does not constitute legal advice. Purchasing or completing a course does not create an attorney-client relationship. Ivy Virginia Driver Improvement is not part of, operated by, or endorsed by the Commonwealth of Virginia, the Virginia Department of Motor Vehicles, or any court.